Call us directly: 1-800-426-9900
955 Canandaigua Rd. Palmyra, NY 14522 View on Map

All occasion event room details

BOOKING POLICIES

Please read and agree to the following:

ARRIVAL TIMES: 3:00 PM – 11:00 PM

DEPOSITS & PAYMENTS: A Deposit of $30 will be due at time of reservation. The remaining balance of your reservation is due at the time of your arrival.

CHILDREN & PETS: Children are welcome with an accompanying adult. Pets are prohibited. Violations will result in a $200 fine.

CREDIT CARD SECURITY: Your credit card information is stored and processed securely.

NON-SMOKING HOTEL: Palmyra Inn & Suites is a Non- Smoking hotel. A $250 fine will occur if done on property. The Palmyra Inn & Suites is an exclusive property where every guest reservation is both important and special to us. We require a major credit card number to reserve a room. We accept Visa, Master Card, Discover Card, and American Express.

NO CANDLES or OPEN FLAMES allowed in the guest rooms.

If your travel plans change and you must cancel your reservation, please notify us at least 3 (three) days* prior to your arrival date to cancel your reservation. A refund of your deposit will occur if you give us more than a 24 hour notice. A cancellation charge of $30 will be charged if the reservation is cancelled within 24 hours of check in. The entire amount of the reservation will be charged if a guest fails to show. A fee of $30 will be charged if guest chooses to reduce the number of nights they will be staying AFTER they have already checked in.

For 3rd Party Booking: A deposit equal to your first nights stay will be charged at booking. If canceled PRIOR to the 72-hour cancellation policy your deposit will be refunded. If canceled within the 72 Hours a penalty of your first nights stay deposit will not be refunded.

For Individual Group Reservations from a Block of Rooms: A Non-Refundable Deposit of $30 is required to make the reservation with a 72 Hour Cancellation Policy. If guest cancels reservation at any time the $30 will NOT be refunded.

For Bulk Group Reservations: 10% Non-Refundable Deposit at time of booking. 60 Days prior to arrival, 40% Non Refundable Deposit Due with a final count of rooms. Group is responsible for 80% of the rooms after final count. The rest is due upon check-in. If group cancels after within the 60 days before arrival the group will lose their 50% Deposit.

For Event Room Reservations: A Non-Refundable 50% will be required at booking. The rest is due on day of event. If any cancellations take place- guest will not receive the deposit back.

Pageant Reservations: Guests must cancel their reservation by June 1st in order to avoid any charges. Guests that cancel between June 1st and June 26th will be charged a penalty of one night per room. The entire amount of the reservation will be charged on June 27th. Any cancellations or reduction in room nights will not be refunded after June 27th. Any changes made to a reservation after guest has checked in will not be refunded. Roll-away beds and baby cribs are available on a first come, first serve basis and is $10 per night. No early check-ins or late check-outs are allowed during the days of the Pageant. **CAST MEMBERS: A NON-Refundable 10% deposit will be required upon booking. The entire amount of the reservation will be charged on June 27th 2016. Cancellations made before June 27th are only subject to the 10% NON-Refundable deposit. Any cancellations or reduction in room nights will not be refunded after June 27th.

Rates/policies are subject to change and vary during high impact periods and special requests.

Check-in: 3:00 PM – 11:30 PM.
If arriving outside of check-in times, please call to make arrangements.

Check-out: 11:00 AM.